DSR STATEMENT FOR PHILIPS RESPIRONICS RECALL

Philips Respironics has recently announced a recall of specific Continuous Positive Airway Pressure (CPAP), BiLevel Positive Airway Pressure (BiLevel PAP) devices, and Mechanical Ventilators due to potential health risks related to foam used in the device to reduce noise also known as “sound abatement foam”. PE-PUR foam may degrade into particles which may enter the device’s air pathway and be ingested or inhaled by the user; in addition the PE-PUR foam may give off a gas with certain chemicals (“off-gas certain chemicals”). The foam degradation may be exacerbated by use of unapproved cleaning methods such as ozone. Off-gassing may occur during initial operation and may possibly continue throughout the device’s useful life. The potential risks of degraded foam exposureinclude irritation (skin, eye, and respiratory tract), inflammation, headache, asthma, adverse effects to other organs (e.g. kidneys and liver) and toxic carcinogenic affects. To date, Philips has not received reports of patient impact or serious harm as a result of this issue.

Machines included in the recall are listed below:
recalls
At this time, Dream Sleep Respiratory cannot provide loaner units as the current available stock is also compromised/recalled due to the global sound abatement foam recall and protocols.

Philips Respironics will be replacing all Dreamstation and Dreamstation GO units with a Dreamstation 2. Dream Sleep Respiratory will be contacting its clientele via phone call to initiate the replacement process. Alternatively, you may email recallphilipspap@dreamsleep.ca with your information. Please provide the following in the email:

  • Your full name
  • Current Phone Number
  • Current Address
  • Serial Number of your machine (not the humidifier)

Once we confirm the serial number of your unit, we will request a replacement Respironics Dreamstation 2 machine to be sent to our office. Unfortunately we cannot provide a timeline of receipt from Philips as this is a global recall. The machine will be set to your specific prescription and we will call you when it is available for pick up at our:

Central Calgary office located at:

8-21 HIghfield Circle SE Calgary, AB T3A 5K8

RedDeer office located at:

3701 50th Ave Red Deer, AB T4N 3Y7

Edmonton office at:

6113 Currents Dr. NW, Edmonton, AB T6W 2Z4

Any Continuous Ventilator Devices (BIPAP) and Noncontinuous Ventilator Devices (CPAP) made prior to the Dreamstation will be repaired only. Dream Sleep Respiratory will contact you to let you know when these repair kits are available following Health Canada approval

If you have already registered your Dreamstation on the recall website www.philips.com/src-updates, they will send a replacement unit to your home address. This machine will not be programmed to your prescription. Please contact at our office at recallphilipspap@dreamsleep.ca to book an appointment and have your prescription applied to the machine when you receive it.

As per company policy, Dream Sleep Respiratory will only be providing replacement units that were sold at our locations. If you purchased your machine elsewhere, please contact the provider you purchased from or consult the Philips Respironics Website for further instruction.

To view more information on this recall, please visit the Philips Respironics Website at www.philips.com/src-updates or call 1-877-907-7508 if you cannot visit the website or do not have internet access.

We sincerely apologize for the inconvenience and disruption to service. Dream Sleep Respiratory is working closely with provincial and federal regulating bodies to address and resolve this issue as quickly as possible. We greatly appreciate your continued patronage and thank you for your patience on this matter.

Regards,
DSR Management

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